Privacy policy

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1. Who we are

Doctraction (“we”, “us”) provides document data-extraction services. For questions, contact hello@doctraction.com.

2. Data we collect

• Account data: name, email, company, billing details.
• Customer content: documents you upload and the data extracted from them.
• Usage data: logs, device and browser information, cookies for essential site functions.

3. How we use data

To provide and secure the service, process payments, offer support and improve reliability. We do not sell personal data and do not use your documents to train shared models.

4. Retention

Customer content is kept until you delete it. You can delete documents at any time, and ask us to delete your account and its data. Account data is kept while your account is active and as required by law.

5. Security

Data is sent over encrypted (HTTPS) connections. Access to a business’s documents is limited to its team and our review team, and each action on a document is recorded in its history. Documents are read on our own servers rather than being sent to third-party AI services. See our security page for more.

6. Your rights

Depending on your location (including under UK/EU GDPR) you may request access, correction, deletion or export of your data by emailing hello@doctraction.com.

7. Sub-processors & transfers

We use providers to run the service, for example hosting, email delivery, a hosted payment page for plan payments, and a push-notification service for the mobile app. We share only what each needs to do its job.

8. Changes

We will post any updates on this page and revise the date above.